Privacy Policy

CogniWave ("we", "us", "our") operates cogniwave.pro and related services from Canada. This policy explains how we collect, use, and protect personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Information we collect

• Contact and enquiry details: name, email, phone, company, solution interest, team size, budget, consultation date preference, and message content submitted via our contact form.
• Technical data: IP address, browser type, device information, pages visited, referral source, and timestamps collected through cookies and similar technologies.
• Communications: records of email or phone correspondence when you engage with our team.

How we use your information

• To respond to enquiries, prepare proposals, and deliver contracted AI and automation services.
• To improve website performance, security, and user experience through aggregated analytics.
• To send marketing communications where you have provided express consent, with an option to unsubscribe at any time.
• To comply with legal obligations and protect our legitimate business interests.

Legal basis

We process personal information based on your consent, contractual necessity, and legitimate interests, consistent with PIPEDA's ten fair information principles. Where provincial laws such as Alberta's Personal Information Protection Act (PIPA) apply, we align our practices accordingly.

Cookies and similar technologies

We use essential and analytics cookies to remember preferences and understand traffic patterns. You may accept or decline non-essential cookies via our banner. Browser settings can also limit cookie storage.

Third-party service providers

We may share data with hosting providers, email platforms, analytics tools, and cloud infrastructure partners that process information on our behalf under contractual safeguards. We do not sell personal information.

Retention

Enquiry records are retained for up to twenty-four months unless a longer period is required for active projects or legal compliance. Analytics data is typically aggregated and retained for up to fourteen months.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of the data, including access controls and encrypted transmission where supported.

Your rights

You may request access to, correction of, or deletion of your personal information, and withdraw consent for marketing or non-essential processing. Contact us at [email protected]. We will respond within a reasonable timeframe as required by law.

Cross-border processing

Some service providers may store or process data outside Canada. Where this occurs, we assess risks and contractual protections to maintain a comparable level of protection.

Children

Our services are directed at business clients. We do not knowingly collect personal information from individuals under sixteen years of age.

Complaints

If you believe your privacy rights have not been respected, contact us first. You may also file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

Changes

We may update this policy periodically. Material changes will be posted on this page with a revised date.

Contact

CogniWave — Privacy Officer
240 4th Avenue SW, Suite 900, Calgary, AB T2P 4H4, Canada
Email: [email protected]
Phone: +1 403 555 2184
BN: 658291473RC0004